Helpdesk Number +91 0471 272 67 77 India | +91 9656 20 55 00 Worldwideinfo@citizenadvisor.in
Terms of Use
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules framed thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the http://www.citizenadvisor.in website.
Alina & Reji Consultants India Pvt Ltd‏ is a private limited company having its Registered office at Tattvamasi, Pazhakutty Post, Nedumangad, Thiruvananthapuram, Kerala - India - 695561 (hereinafter referred to as “We”, “Us”, “Mibiz Consultancy Services” “Mibiz CSC Citizen Advisor” or “Our” which expression shall mean and include its affiliates, successors and permitted assigns). Your (“You” or “Your”) use of the Platform (defined below) is subject to the notices, terms and conditions set forth in these Terms of Use. The domain name “citizenadvisor.in” the mobile application (hereinafter collectively referred to as the "Platform") is owned by Alina & Reji Consultants India Pvt Ltd‏. Your use of the Platform is governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. You acknowledge and agree that you shall be subject to the policies that are applicable to the Platform and by mere use of the Platform, You shall be contracting with Alina & Reji Consultants India Pvt Ltd and these terms and conditions including the policies constitute your binding obligations with Alina & Reji Consultants India Pvt Ltd.
By accessing or using the website or by using the Service, you agree to be bound by these terms and conditions set forth below. The Terms and Conditions (the “Agreement”) is a legal contract between you being, an individual customer, user, or beneficiary of this service (“Registered User”/”You”) and Alina & Reji Consultants India Pvt Ltd.
What we do?
We provide a Platform - Mibiz Citizen Advisor for The Citizens of India and Non-resident Indian (NRI) to overcome their problems. Citizens please read the following terms and conditions carefully before Registering, accessing, browsing, transfering payments or using the website.The main features of the Citizen Advisor Platform - Advisory Management, Public Utility services & Public Grievance redressal services.
The Citizen Advisor Public Grievance redressal service is a free, confidential and independent advice to help The Citizens of India and Non-resident Indian (NRI) to overcome their problems.
The Advisory Management & Public Utility services are Paid Services.
Platform
You can access the Platform without registering for an account. However, to use several features, you will need to register and create a profile with accurate and complete information. Your profile must be your own or of a person or entity you are entitled to represent and you shall not use or provide any information that is offensive or that violates any third party’s rights.
Account de-activation
You can choose to de-activate Your account with Mibiz maintained on the Platform by notifying info@citizenadvisor.in. Please note that any cancellation/deactivation of Your account shall be subject to the payment terms applicable to You.
The Process Flow
How to use the Citizen Advisor Platform
  • User Registration
  • Citizen Dashboard
  • Payment
  • Citizen Advisor
1)USER REGISTRATION
User Login ID Registration Citizens [Citizens of India and Non-resident Indian (NRI)] who meets the eligibility criteria can Register with our Website and obtain a valid Citizen Advisor User Login ID. For the Non-resident Indian (NRI) Registration will be taken up directly and User details are forwarded to the Registered Email ID of the User. Whereas for the Citizens of India (OTP is generated & verified and User details are forwarded to the Registered Email ID of the User).
  • User Registration
  • Citizen Dashboard
  • Payment
  • Citizen Advisor
2)CITIZEN DASHBOARD
The Registered Citizen Advisor User will land to the Citizen Dashboard Webpage.
A)PUBLIC GRIEVANCE REDRESSAL [FREE e-Service]
The Registered Citizen Advisor User can submit the Grievances and track the Application Status in the Website which is a FREE e-Service. (The System will generate eFile Number MIB/YEAR/000000 and the details are forwarded to the Registered Email ID of the User. The Registered Citizen Advisor User can monitor the Application Status of the Grievance from the Citizen Daskboard).
B)PUBLIC UTILITY SERVICES [PAID e-Service] (SERVICE FEE)
The Registered Citizen Advisor User can submit the Book My Service and track the Application Status in the Website. The Public Utility services has No (Annual Membership Fee) but Service Fee charges will be made on case by case basis. (The System will generate eFile Number MIB/YEAR/000000 and the details are forwarded to the Registered Email ID of the User. The Registered Citizen Advisor User can monitor the Application Status of the Book My Service from the Citizen Daskboard.) The Charges for the Public Utility services will be as per the transaction.(Service Fee)
  • The Registered Citizen Advisor Users can submit the Book My Service and track the Application Status in the Website.
  • The Registered Citizen Advisor User can submit the Book My Service and track the Application Status through Mibiz Call Centre.
  • The Registered Citizen Advisor User from the Rutal/Urban users can submit the Book My Service and track the Application Status through Service Centre Partner (SCP) Centres (Tehsil / Taluks Office, District Office, State Office).
  • The Registered Citizen Advisor Non-Resident Indian (NRI) can use the service through Service Centre Partner (SCP) Centres (Country Offices).
  • User Registration
  • Citizen Dashboard
  • Payment
  • Citizen Advisor
3)PAYMENT GATEWAY
How to do Mibiz e-Services Payment Online?
  • Click PAY from the MIBIZ CITIZEN DASHBOARD Webpage.
  • The Registered Citizen Advisor User will land to the Mibiz Citizen Payment Webpage. The Citizen Payment Webpage will have two options -Membership Fee -Service Fee. The User need to select the option of his choice to move ahead.
  • The Registered Citizen Advisor User will land to the Mibiz Information Webpage. The System will generate automatically - Citizen Name, Invoice Number, Email ID, Mobile Number. The Registered Citizen Advisor User need to choose e-Services, Category, Payment Mode - PayU, PayPal, CCAvenue, Axis Bank respectively. The system generated Membership Fee prices will be displayed in INR or USD. The Service Fee has to be entered manually and click the PAY NOW button.
  • The Registered Citizen Advisor User will land to the Mibiz Payment Gateway Webpage. System will generate automatically Citizen Name, Invoice Number, and SUB TOTAL. Any Remarks The Registered Citizen Advisor User can enter manually and click the PAY NOW button.
  • The Registered Citizen Advisor User will land to the selected Payment Gateway Website [PayU, PayPal, CCAvenue, Axis Bank] you have selected and you can submit the details and OTP validation and successfully make your Payment Online.
  • The Payment Gateway Service Provider will send an email of confirmation of the Payment transferred immediately after the transaction. Mibiz Pay Service will also send an email of confirmation of the Payment transferred immediately after the transaction. MIBMEB/YEAR/000000, MIBSER/YEAR/000000..
  • User Registration
  • Citizen Dashboard
  • Payment
  • Citizen Advisor
4)CITIZEN ADVISOR PLATFORM
A)ADVISORY MANAGEMENT [PAID e-Service] (MEMBERSHIP FEE & SERVICE FEE)
The Registered Citizen Advisor User can submit the Book My Service and track the Application Status in the Website. The Advisory Management is a Paid Service (Annual Membership Fee) and Service Fee charges will be made on case by case basis. (The System will generate eFile Number MIB/YEAR/000000 and the details are forwarded to the Registered Email ID of the User. The Registered Citizen Advisor User can monitor the Application Status of the Book My Service from the Citizen Dashboard).
The Citizens of India Rs 2500/- (Membership Fee) + GST
Non-resident Indian (NRI) USD 250/- (Membership Fee)
The Charges for the Advisory Management services will be (1% to 4%) + GST of the total Project cost. (Service Fee)
  • The Registered Citizen Advisor Users can submit the Book My Service and track the Application Status in the Website.
  • The Registered Citizen Advisor User can submit the Book My Service and track the Application Status through Mibiz Call Centre.
  • The Registered Citizen Advisor User from the Rutal/Urban users can submit the Book My Service and track the Application Status through Service Centre Partner (SCP) Centres (Tehsil / Taluks Office, District Office, State Office).
  • The Registered Citizen Advisor Non-Resident Indian (NRI) can use the service through Service Centre Partner (SCP) Centres (Country Offices).
Refund & Cancellation Policy
Refunds
Once we receive your email on info@citizenadvisor.in for cancellation and refund, we will scrutinize and evaluate the transaction. After approval refund will initiate. Refund amount is calculated by deducting 20% (internet payment charges) + Taxes from your original payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Refunds will be issue to the same payment method which were used at the time of purchase.
Payment Method
Credit Card / Debit Card
Net Banking
Refund Method
Credit Card / Debit Card
Net Banking Account (Credited to Bank Account)
Refund Time-frame
8-10 business days
8-10 business days
If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. If you have any questions about our Returns and Refunds Policy, please contact us: by email: info@citizenadvisor.in or call us on Helpdesk Number +91 0471 272 67 77 India | +91 9656 20 55 00 Worldwide.
Membership Benefits
Your Mibiz Citizen Advisor Platform Membership includes:
  • Unlimited Advisory Management support from Mibiz Innovators.
  • Facilities like Video Conferencing / Conference call / One-on-one meeting with Mibiz Innovators & experts in the Industry.
  • Hassle free solution for your day to day needs which directly or indirectly saves your valuable time, energy and money with our Multi e-Services Platform focusing on Citizens needs.
  • Discounts on Mibiz e-Commerce Platform www.mibizkart.com
  • Discounts on Events & Exhibitions, including Annual Conference and more focused on Citizen Empowerment.
  • Free subscriptions for Newsletters, eMagazines and more.
  • Eligibility for a wide range of Scholarships, Grants and Awards.
  • Mibiz Membership Citizen Card.
  • The Fintech Payment Gateway is integrated with PayU, PayPal, CCAvenue for hassle free transactions with multi level security.
Eligibility
  • You will be considered "Eligible" to use our services.
  • Obtain a valid and unique Citizen Advisor User Login ID..
  • Citizens [citizens of India and Non-resident Indian (NRI)].
  • Have attained at least 18 (eighteen) years of age.
  • We reserve the right to immediately terminate your Account if we have reason to believe that your account is being used by any person who is not eligible, or for any other reason.
We appreciate your valuable business and look forward to provide you quality & excellent service.
Advisory Management
Service type
Description
Governance
Offering Mibiz e-Services Advisory Management support on all State & Central Government affairs.
Education
Offering Mibiz e-Services Advisory Management support on education & Skill Development.
Cyber Forensics
Offering Mibiz e-Services Advisory Management support for establishing Cyber Forensic Laboratory (CFL), Cyber Forensic Services, Training, and Auditing.
Private Investigation
Offering Mibiz e-Services Advisory Management support by providing Private Detectives for Investigation .
Technologies
Offering Mibiz e-Services Advisory Management support on Technology - IT evolution with Technology solution AI, SDx, Cloud, Big Data, HCI and IOT.
R & D
Offering Mibiz e-Services Advisory Management support for Research and development (R&D) and provides Techno Economic Feasibility Studies, Detailed Project Reports, Master planning, Detailed Design and Engineering, Project Management Consultancy (PMC), Environmental Engineering Studies etc.
Business
Offering Mibiz e-Services Advisory Management support in Business from Concept to Commissioning and provides services of Company Secretary (CS), Auditors, etc.
Health
Offering Mibiz e-Services Advisory Management support from Health Management, Hospital Management and services from renowned Specialists & Surgeons across the Globe.
Legal
Offering Mibiz e-Services Advisory Management support from Legal organizations and Legal experts in various streams for Justice.
Financial
Offering Mibiz e-Services Advisory Management support from Financial organizations & Financial Advisors for Wealth Management.
Transportation
Offering Mibiz e-Services Advisory Management support for Transportation & Logistics.
Travel & Tourism
Offering Mibiz e-Services Advisory Management support for inbound and outbound Tourism, Hospitality, Medical Tourism, Travel Management etc.
Infrastructure
Offering Mibiz e-Services Advisory Management support for Infrastructure & Urban Planning.
Construction
Offering Mibiz e-Services Advisory Management support from Architect, Civil engineers, Mechanical engineers, Electrical engineers, Structural engineers, Fire protection engineers, Planning consultants, Architectural consultants, and Archaeological consultants, Evaluators etc.
Human Resource
Offering Mibiz e-Services Advisory Management support from Experts in the Industry and Human Resource Management organizations across the Globe.
Public Utility Services
Service type
Description
Electricity
Offering Mibiz e-Services Advisory Management support on Electricity.
Water
Offering Mibiz e-Services Advisory Management support on Water.
F&B
Offering Mibiz e-Services Advisory Management support on Food and Beverage.
Grocery
Offering Mibiz e-Services Advisory Management support on Grocery.
Event Management
Offering Mibiz e-Services Advisory Management support on Event Management.
Photo / Videography
Offering Mibiz e-Services Advisory Management support on Photography / Videography.
Driver / Car
Offering Mibiz e-Services Advisory Management support on Driver / Car.
A C
Offering Mibiz e-Services Air conditioning (AC) Technicians.
Electrician
Offering Mibiz e-Services Electrician.
Carpenter
Offering Mibiz e-Services Carpenter.
Plumber
Offering Mibiz e-Services Plumber.
Painter
Offering Mibiz e-Services Painter.
Maid
Offering Mibiz e-Services Maid.
Home Security
Offering Mibiz e-Services Home Security.
Housekeeping
Offering Mibiz e-Services Housekeeping.
Public Grievance Redressal
Service type
Description
Public Grievance Redressal
24*7*365
MEMBERSHIP PLAN
Advisory Management
INR 2,500/- + GST/Annum
USD 250/Annum
Public Utility Services
INR 0/Annum
USD 0/Annum
Public Grievance Redressal
INR 0/Annum
USD 0/Annum
Note:
  • The Project Charges for the Advisory Management services will be between (1% to 4%) + GST of the total Project cost.
  • The Service Charges for the Public Utility services will be a nominal charge per transaction.
  • We are bound to abide the prevailing law of the land, hence all eServices will be deliered strictly following the policies and guidelines of the nation.
CIN : U74999KL2017PTC050830
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+91 9656 20 55 00
+91 0471 272 67 77
mibizgroup
Mibiz Consultancy Services
Kerala Startup Misison (KSUM)
G3B, Thejaswini Building,
Technopark Campus,
Thiruvananthapuram,
Kerala - India - 695581